A critical aspect of HR is measuring employees’ productivity. To that end, it is not possible to boost any degree of output that is not calculated. The good people in your HR department are actively in search of their organizations’ best practices. One of the practices is to measure employees’ productivity.
Follow these 9 effective approaches to measure your employees’ productivity:
1. Establish a Baseline
The first and most important thing to do before measuring the productivity of your employees is to set certain expectations that are the anticipated benchmark of performance for this role and for each position. Employers should give particular tasks a fixed goal to provide more clarification to both employers and employees. This way, workers will know what is expected of them.
2. Define and Measure Tasks (Not Hours)
To get a more detailed picture of the story, clarify the set measurements or goals for particular tasks to the employees. For example, the company can determine the number of requests it can handle every day, the amount of time each customer spends on the phone, and the number of refund checks it can issue per day. Measuring the least a person can do and setting it as a norm in a single day.
3. Set Clear Objectives and Goals
Determine how each employee’s productivity can contribute to attaining the company’s goals and set the standards according to that. It should become a company policy to evaluate employees’ productivity regularly.
4. Measure Employees’ Productivity by Carrying out a Client Survey to Get Insight
A client survey is an excellent tool to measure employees’ productivity. The client’s feedback can be used to help to highlight both good and poor performances given by employees.
5. Consider Culture
The atmosphere and the culture of an organization is also major factor in improving the efficiency of employees. The ethical or moral principles of a business, how it handles its workers and customers, and the working climate of the workplace collectively make up the culture of the company. Companies can survey their employees to understand their feelings about working for the company, or they can examine the culture blogs of other companies. Happy workers contribute more to organizational change.
6. Identify Benchmarks and Targets
Positions mostly have built-in metrics, but some organizations tend to change their benchmarks with relevance to their mission and goal. This will tell businesses to assess the effectiveness of their workers and what reasons the employee is unable to accomplish the goal. The customer service agent, for example, cannot meet its target, which is to accept at least 60 calls a day. But the amount of calls depends, which is not in his hands, on how much time each customer takes. Given this, the productivity target will have to be decreased by employers.
7. Measure Employees’ Productivity by Tracking Individual Progress
Tracking individual progress is also an important way to evaluate productivity, this is even more important in bigger companies where they have many employees. By determining who is being productive and who is just procrastinating, a company can better implement corrective measures.
8. Request Daily Updates
An excellent tool to keep them on track and make them understand that they are responsible for their performance is to request updates from the workers at the end of the day. Employees typically tend to operate at a particular speed that is based on their own pace, but this may cause them to procrastinate, which would reduce their production. That’s why it is important to ask for regular updates to keep the workers informed and on track.
9. Account for the Human Factor
The human element is often a consideration that is of great significance to the productivity of the organization as a whole. There is always one employee who doesn’t want to work and is always procrastinating, no matter what steps we take to improve the productivity of the employee or track it down. Then some workers, regardless of compensation or praise, give their best shot at any kind of job. Each employee brings to the table a specific collection of new ideas and skills and is a valuable asset to the growth and success of the organization.
In every sector, the approach to assessing the productivity of employees is vastly evolving. Employers rely on technology rather than on manpower. The fact that employees play a major role in the growth and development of the organization should not be disputed. So, begin working on the efficiency of your employees now to stand out from the competition.